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Carlton le Willows Academy

Nothing but the best

School Canteen – provided by Innovate

The school’s catering contract is managed by Innovate Services Ltd.

Innovate by name and nature. Food choice, flexibility, quality and speed are at the heart of what we do. Inspired by the best and most fashionable high street concepts, we pride ourselves on fusing fantastic quality food with queue busting speed to allow students to enjoy more time with their friends. By engaging with and listening to our customers, we provide tailored menus that can be enjoyed throughout the day.

For more information about our provider please visit:


The academy operates a cashless catering facility using biometric data. Your child’s dinner money account can be topped up using the ParentMail app. Please follow the steps set-out below;

1. Download the ParentMail app which is available on Apple and Android products.

2. Enter your email, and the password you created.

3. Click on to the 3 lines, top left within the app.

4. Click on Payments

5. Click on your child’s name.

6. Enter the amount you want to top-up and click pay now.

7. Choose your payment method and complete purchase

Please note that your child can top-up with cash at the revaluation machines, however, we encourage all payments to be made securely through ParentMail.

If you have any difficulty accessing ParentMail or have any queries on the above, please contact Claire Baxter on 0115 9565 008 ext. 300 or